Important Information
Your trust matters to us, and we’re committed to being transparent about how we work. Here you’ll find key details, including our Privacy Policy, which explains how we protect your personal data, and our Complaints Procedure, so you know exactly what to do if something isn’t right. Please take a moment to review this information—it’s designed to give you peace of mind and confidence in our service.
Privacy Policy
Your privacy matters to us, and we’re committed to protecting your personal information. We believe in being transparent about how we collect, use, and safeguard your data, so you can feel confident when working with us. Our Privacy Policy explains everything you need to know—from how your details are stored to your rights under data protection laws.
Complaints
We’re committed to providing the best possible service, but if something isn’t right, we want to know. Our Complaints Procedure explains how you can raise a concern and what steps we’ll take to resolve it quickly and fairly. If you’re not satisfied with the outcome, you also have the right to escalate your complaint to the relevant official body for further review. Your feedback matters—it helps us improve and ensures you receive the service you deserve.